Cancellation and Refunds
You can cancel Pro at any time. You keep Pro until the end of the period you have paid for, and you are not charged again.
We do not refund a period that has already started. The only exceptions are a payment that was taken twice or a payment that was taken by mistake.
How Pro is billed
| Where you pay | Price | Renewal |
|---|---|---|
| India | ₹749 a month | Renews every month until you cancel |
| Outside India | $9 for 30 days | Does not renew. You add another 30 days when you want. |
How to cancel
In India, open Settings in the app and cancel your plan. The cancellation takes effect at the end of the month you have paid for. Until then you keep all fifty practice rounds, and no further payment is taken.
Outside India there is nothing to cancel. Pro ends by itself 30 days after you pay, unless you choose to add another 30 days.
When Pro ends, your account moves to the Free plan. Your reports and your recorded takes stay in your account.
Refunds
Payments for Pro are not refundable once the paid period has started. This includes a period in which you did not use all of your practice rounds.
We refund a payment in full in these cases:
- You were charged twice for the same period.
- You were charged, but Pro was not turned on in your account and we could not turn it on.
- You were charged because of a mistake or a technical fault on our side.
How to ask for a refund
Write to contact@justoneinterview.com from the email address on your account. Include the date of the payment and the payment ID from your Razorpay receipt.
An approved refund goes back to the payment method you used. It usually reaches you in 5 to 7 working days, depending on your bank.
Failed payments
If a payment fails but money has left your account, your bank normally returns it by itself within 5 to 7 working days. If it does not come back, write to us with the payment ID and we will check it with Razorpay.